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Customer Testimonials and Reviews

For more reviews please see Nordali Security Services on the Trading Standards Website.

“I have known Norman for a number of years during which time I have always found him professional, knowledgeable and sociable. He goes out of his way to accommodate his customers and provided me with outstanding telephone support to talk through a solution to a problem, saving me a call out charge. Despite offers from two other organisations to take on the maintenance of my system I have a great sense of loyalty to Norman and would highly recommend his services.”
D Penter, Solihull
“I first met Norman when I moved into my new home 3 years ago. The seller had informed me that there was a working alarm system, but as it turns out they didn’t know the code, or how to work the system! I rang the number I was given, and Norman came out to see me the very same day! He spent ages examining the system and was able to then walk me through how it works, how to create my new pin code etc. He was totally professional and my parents, (who were with me at the time unpacking), were also very impressed with his knowledge and willingness to help. Norman now services my alarm every year. He put up new sensors when one of mine stopped working, and I have recommended him to friends, as he is very tidy and polite.”
Mrs A Groves, Hatton.
“Norman has been maintaining our alarm system for some years and we are very content with his professionalism, expertise and communication skills. He knows how to keep an old installation fully functional and doesn’t pressure you into updating it, or find reasons for expensive additions, as we have experienced in the past. We are thoroughly content with his work and competence.”
O & M Morgan, Hampton-in-Arden
“We have used Norman to service and maintain our alarm system for the past 4 years. His service has been exemplary. Courteous and efficient, I am happy to recommend him to others looking for a thoroughly professional service”
B Hughes, Olton.
“Norman is always friendly, polite and professional. He turns up on time for appointments, he’s a neat and tidy workman and his prices are always fair. This is the third year that he has been servicing our equipment, and I can wholeheartedly recommend him to anyone looking for a first class alarm and security engineer. “
D Jones, Birmingham.
“Norman has been our Alarm engineer for several years now having taken over the company from its predecessor. Norman is excellent at his job, very thorough in his work and is able to explain issues to me in easy to understand language!! He is super friendly and approachable at all hours of the day/evening. Recently I have had to call Norman as our alarm system is having a few issues he was more than happy to take the call late in the evening but was also able to help me diagnose the problem over of the telephone. He was quick to come out to review the system and also did an early service as he was at our property. What I like is that Norman isn’t in the business for the money – it is never a visit with a sale opportunity, in fact, quite the opposite. Norman looks for fault fixing that will ultimately save us money as the homeowners, unless absolutely necessary. He is a lovely chap who is very knowledgeable with alarm engineering and I personally believe that the service I receive from Norman is far superior to that of the previous owner of the company. I’m a very happy customer and I will add my personal recommendations to use Nordali security systems if looking for new alarm installations.”
Kelly Telford
“The servicing of our security alarm system was transferred to Mr Norman Nordali a few years ago. He has visited several times now and the servicing has been carried out efficiently and with a thorough knowledge of how the system works. In addition, he has offered excellent advice on how we might improve and update our system; advice we will take action on. I recommend his services.”
K. Nutter, Solihull
“Before contacting Nordali Security, I had two previous alarm systems installed, both of which gave me constant trouble all the time, coupled with very poor customer service.
Norman fitted me a new HKC Quantum 70 control panel, which has a multitude of functions, that other systems lack. I could see at a glance that it was far better quality equipment than the previous systems I had installed. For example, the previous systems could not be set at night when the house was occupied. That is when I need it most, to warn me of any intrusion whilst I’m asleep. The mains powered system with rechargeable battery back up ensured that the system would continue to operate in the event of any mains failure. Norman’s many years of experience in the alarm industry is reflected in the quality of the installation. Overall a far better system, installed by a professional engineer, means a happy customer”
B Green, Hall Green
“Careful discussion and consideration of correct system for our use. With detailed explanation of operations. Unobtrusive installation completed in a neat and professional manner. Comprehensive demonstration of the system from the users point of view and access to 24/7 future queries that might arise. Overall a friendly and comprehensive service. Many thanks for your service.”
L & G Channon, Redditch
“A neighbour’s recommendation was more than justified. Norman took time and care to identify the most appropriate system for our bungalow. It’s excellent value for money, and is working perfectly. “
E Dancy, Edgbaston
“I have always found Norman Nordali a very helpful guy who is always willing to help, or answer any queries you might have. He does not rush through his time with you and carries out his work efficiently.”
BC, Solihull
“Norman has worked for us now for approximately the last three years. He stepped in when we had some issues with the previous alarm company we employed. We have always found Norman to be courteous and helpful. He is not pushy, like some businesses that simply want to sell more and more. He genuinely wants to assist and give value for money. Other little things which we value are that he comes in and immediately takes his shoes off, (rare for most workmen who visit your property). In addition, he always keeps to time. We also know where we stand in terms of cost, as we run through this on each occasion prior to doing any work. Not only does Norman look after our alarm system, but also our exterior lighting and CCTV. We have always been very pleased with what he has done, and continues to do.”
M Abrol, Solihull
“Norman has serviced our security system for several years now and we are very happy with his work. He is reliable, polite and efficient. We would not hesitate to recommend him to others”
T J Drakeford, Solihull
“Norman has been looking after our alarm system for a few years now, he is a very friendly gentleman who provides an excellent service. We recommend him without hesitation. “
A & J Turner, Knowle
“Norman has been servicing our alarm system for many years. His work is excellent and I would have no hesitation in recommending him to my friends.”
P & J Taverner, Dorridge
“We have been using Norman for several years now, both to service an existing alarm, and then to install a new system when we moved house. Norman is very knowledgeable, helpful and completely trustworthy. We feel comfortable letting him into our home, and know that he is happy to visit even for a relatively small job. We had complete confidence in Norman’s advice for a new alarm system, and are very happy with the final outcome. We wouldn’t hesitate to recommend Norman to anybody, in fact we did so when we moved house, and the new owners of our old property are now using him also.”
M & L Nutter, Solihull
“Thank you for the efficient installation of the alarm system you recently installed for us. In particular for the care you have taken explaining the system to us. You correctly realised that due to our ages we would have some difficulty operating the system. With your help we can now use the system without fear of waking up the whole of the neighbourhood. Again many thanks.”
E & N Whitburn, Meridan
“We’ve known Norman for about 4 years now, he’s always polite, punctual and very easy to explain any concerns too. He took over from our old alarm maintenance firm, when they retired. Other firms I rang, (before we found Norman), wanted us to have their system fitted, at considerable cost, but he was happy to maintain the system we already have. I wouldn’t hesitate to recommend him.”
Debbie, Halesowen
“I have used Nordali alarm services for a number of years, and have always found him to be courteous, reliable and trustworthy. He always thoroughly test my system every year to give me peace of mind, at a price that represents great value for money. All in all a company that can be highly recommended.”
Mr T Bridge, Solihull